Returns and refund policy

1. Callout fees

Standard daytime callouts (Mon–Sat, 8:30 AM – 6:30 PM) are free when you proceed with our written quote. If you decide not to proceed, a flat RM80 covers the technician's time and is invoiced on the day. Out-of-hours callouts (RM180 flat) are similarly credited toward any work you accept on the night.

2. Quote deposits

For accepted jobs above RM2,000 we take a 30% deposit. This deposit is fully refundable up until either materials have been ordered on your behalf or work has begun on site — whichever happens first. After that point, the deposit is allocated as follows: 100% to materials ordered, balance toward booked technician time. We always send you a breakdown.

3. Parts we supplied

Sealed, unopened parts can be returned within 14 days of the invoice date for a full refund of the parts cost (labour is not refundable). Opened or installed parts can only be returned if they are defective under the manufacturer's warranty; in that case we handle the manufacturer claim on your behalf.

4. Parts you supplied

If a part you supplied fails after installation, that's a matter between you and the seller — we'll happily provide a written installation confirmation to support your claim. Labour to remove and re-install replacement parts is chargeable, billed at our standard hourly rate.

5. Workmanship warranty rework

If a defect in our workmanship causes a failure within twelve months of completion, we return and put it right at no charge — including parts, labour, and any necessary tile lift and reinstatement. The only exclusions are damage caused by misuse, third-party tampering, or an unrelated upstream problem.

6. Service quality concerns

If you're unhappy with a job — workmanship, timing, conduct, anything — please tell us within seven days of completion. We will visit, inspect, and either rework at our cost or, where rework isn't appropriate, refund the labour component of the invoice. We'd rather hear it from you than from a one-star Google review.

7. How to request a refund

Email [email protected] with your invoice number and a sentence about the issue. We acknowledge within one business day and resolve within fourteen. Refunds are processed back to the original payment method.

8. Statutory rights

Nothing in this policy overrides your statutory rights under Malaysian consumer law. If you believe a clause is at odds with those rights, write to us — we'd genuinely like to know.