Reachbay keeps a single duty crew on-call from our Bangsar depot every night of the year. Calls go directly to a real technician — not a recorded greeting, not an overseas call centre that will phone someone, who will phone someone. Most central KL postcodes see a tech at the gate within 60 minutes; outer Klang Valley typically inside 90.
What counts as an emergency
- Visible burst on any supply pipe, regardless of size
- Overflowing toilet or shower drain that can't be stopped at the fixture
- Suspected upstairs leak threatening your ceiling or electrical fittings
- Total loss of water with no visible meter fault
- Strong sewage smell with no obvious external cause
What to do before we arrive
- Shut your main stopcock. Usually behind the kitchen or at the meter outside the gate. If you don't know where yours is, our duty tech will guide you on the phone.
- Turn off the water heater electrical isolator. A storage heater that drains while still powered will burn out its element.
- Move what you can. Rugs, electronics, anything porous. Photograph water damage as you go — useful for insurance later.
- Don't try to remove a stuck toilet bowl yourself. The wax seal usually splits and creates a second problem.
What an emergency call costs
We use transparent night-rate pricing. Callout (6 PM – 6 AM) is a flat RM180 within the Klang Valley, fully credited toward the job if you proceed with our written quote on-site. The repair itself is itemised in the quote you sign before any paid work — emergencies aren't a licence to charge whatever we like.
For property managers & hosts
We work with several short-stay operators and JMBs. We can take the call direct from your tenant or guest, dispatch, photograph, and email a complete service report in the morning so you don't lose sleep over a 3 AM message thread.